Shipping & Returns
Shipping & Returns
Delivery estimates are "good faith" estimates only. Coco Furniture Gallery will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.
Items Received Damaged
Every shipment is insured in the unlikely event that damage occurs during transit. We request that you inspect your item(s) upon delivery. If your item(s) are damaged, print "Damaged Upon Arrival" where you are required to sign for the items and then refuse delivery. After delivery is refused, we will file a claim and send you a replacement product. If product is accepted and damaged, you will be responsible for filing a claim with the proper carrier. For damages unnoticed at the time of delivery, we ask that you send us photographs via email, so that we can address and correct the situation.
Coco Furniture Gallery offers each and every single customer our return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight). After the item is refused at the time of delivery, the customer will receive store credit and will be subject to a 30% restocking fee of the inventory charges which will be deducted from amount paid in addition to any shipping charges incurred, and the remainder will be applied to store credit. Once delivered and accepted, items are not returnable. Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 1-877-585-0573. Orders with a value of $2,500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
-Coco Furniture Gallery offers a 30 Night Comfort Promise, which provides our customers with 30 nights to exchange your mattress for another mattress of equal or greater value. Exchanges are not permitted within the first fourteen days of the delivery date, due to the fact that it takes at least two weeks to adjust to your new sleep surface. Only one exchange per customer is permitted. The exchange fees are as follow: Twin or Full $150.00, Queen $200.00 and King $250.00. This Comfort Promise is void if there are any damages or stains on the mattress.
-Custom or special order mattresses are final sale items, which are both non-returnable and non-refundable, no matter the date. There will be no returns or refunds on special order or custom mattresses; no exceptions.
Orders with a value of $2,500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions.
All refunds are processed in the following manner: credit or debit card transactions placed online are refunded online within 7 business days of the refund request/approval date, cash or wire transfer transactions are refunded in the form of a Certified Cashier's Check or Company Check, which is sent by mail within 30 days of the refund request/approval date.
Coco Furniture Gallery grants or implies no warranties on the performance of any products. All warranties provided, if any, are manufacturers' warranties, which are typically included in the packaging of the product(s). Should you need warranty service, contact Coco Furniture Gallery at 1-877-585-0573 and we will contact the manufacturer on your behalf. Coco Furniture Gallery WILL charge a mandatory $99.00 USD processing fee to cover initial warranty charges, an in-home inspection fee of $75.00 USD (if necessary), plus additional freight charges and pick-up/ delivery fees involved in servicing your product(s).