Frequently Asked Questions
How is that your prices are so low? Are they used furnishings? What's the difference between you and other furniture stores?
No, we will never sell any used furniture. All our items are 100% brand new. The difference between us and other competitors is that we TRULY buy direct and in doing so we cut out the middle man and make it possible for our customers to buy at what is referred to "wholesale pricing" in our industry. We strive to offer a great and extensive selection of unique items no other furniture companies will have by receiving many containers every week.
Do you have showroom or store?
Yes- we have 5 locations! To find the closest one to you click here.
How secure is my payment when shopping with Coco Furniture?
Yes all your information is protected and all credit card payments are processed by Stripe. With Stripe all card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.). Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available. Stripe forces HTTPS for all services, including our public website. We regularly audit the details of our implementation: the certificates we serve, the certificate authorities we use, and the ciphers we support. We use HSTS to ensure browsers interact with Stripe only over HTTPS. Stripe is also on the HSTS preloaded lists for both Chrome and Firefox.
Can I pay over the phone?
Unfortunately, we do not accept over the phone payments because it is not secure for you, our customer. We strive to provide secure online shopping. All orders must be placed online. Ifyou are having any difficulty give us a call and we will gladly guide you through to complete your online purchase.
What forms of payment can I use?
We take all major credit cards and as well offer financing with "NO Credit Check".
What if I'm not satisfied with my purchase at time of delivery?
Coco Furniture Gallery offers each and every single customer our return policy at the time of delivery. We proudly offer 100% satisfaction guaranteed, which gives the customer the right to refuse the item(s) at the time of delivery (while the delivery truck is still on sight). After the item is refused at the time of delivery, the customer will receive store credit and will be subject to a 30% restocking fee of the inventory charges which will be deducted from amount paid in addition to any shipping charges incurred, and the remainder will be applied to store credit. Once delivered and accepted, items are not returnable. Refunds are not issued except in the case of defective merchandise that we are unable to replace or repair. Returns made after the item(s) have been delivered and accepted must be pre-authorized by calling our customer service center at 1-877-585-0573. Orders with a value of $500, plus, which are cancelled after 24 hours of the original order date may be subject to a cancellation and restocking fee of up to 30%, in addition to any warehouse, labor and shipping charges incurred. Special orders and special item(s) CANNOT and WILL NOT be cancelled; NO exceptions. The actual cost of shipping the item to you will not be credited or refunded. Store credit is valid for one year from date of issue. Thereafter, unused credit is forfeited. Claims for damaged items must be filed within 2 calendar days of delivery. Claims received after 2 calendar days of delivery will not and cannot be processed. Please remember to inspect your item(s) immediately upon delivery.
What happens when I place my order? Do I receive an invoice for my order?
You will receive a call to confirm your order and status of the items ordered within 24 hours in which we will provide delivery time frame information. We will then send you an invoice which should not be confused with the confirmation email you receive at time of purchase.
Can I back-order if the item I'm interested in is out of stock?
Yes, if the item is expected to be in stock within one month, we will process you order. In most cases your order should arrive within 4-5 weeks. In the case that we expect the item to be out of stock longer, we will notify you to confirm that you still want the item(s). Please note that we have thousands of items on our website, and we do our best to constantly update availability; However the website availability is not dynamically generated 'real time' inventory.You may contact us anytime via phone at 1-877-585-0573.